Terms & Conditions
Legal Disclaimer
Welcome to the website of Moon Grooming Lounge. By using our website or booking services through any of our platforms, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site or services.
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1. Use of Website
This website is provided for general information and online appointment booking purposes only. You agree to use our site lawfully and in a manner that does not infringe on the rights of, or restrict the use of, this site by others.
We reserve the right to modify or discontinue any part of this website or our services at any time, without prior notice.
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2. Appointments and Services
Appointments can be made online, in person, or by phone. While we strive to honour all bookings, we reserve the right to cancel or reschedule appointments at our discretion (e.g., due to staff availability or emergencies). In such cases, we will notify you as soon as possible and, if applicable, offer a refund or reschedule.
Clients are expected to arrive on time. If you arrive late, your service may be shortened or rescheduled. No-shows or cancellations made less than 24 hours in advance may be subject to a cancellation fee or full charge.
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3. Refunds and Returns
Please review our Refund Policy for details. Generally, we do not offer refunds for completed services. We may offer a correction or touch-up at our discretion. Product returns are accepted only under specified conditions.
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4. Health & Safety
For the safety of our staff and clients, please inform us of any allergies, skin sensitivities, or medical conditions that may affect your service. We reserve the right to refuse service to anyone who presents a health risk or behaves inappropriately.
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5. Intellectual Property
All content on this website, including text, images, logos, videos, and other materials, is the property ofMoon Grooming Lounge unless otherwise stated. It may not be copied, reproduced, distributed, or used without our prior written permission.
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6. Limitation of Liability
While we aim to provide high-quality services, Moon Grooming Lounge will not be held liable for any loss, damage, injury, or dissatisfaction resulting from services provided, except in cases of proven negligence. You agree to release and hold us harmless from any claims related to your use of our services or website.
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7. Privacy
Your privacy is important to us. Please review our [Privacy Policy] to understand how we collect, use, and protect your personal data.
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8. Third-Party Links
Our website may contain links to third-party websites. We do not control or endorse the content or practices of these websites and are not responsible for their privacy policies or terms.
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9. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Continued use of our website or services after changes are posted constitutes your acceptance of those changes.
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10. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts in that region.